FAQ


When are you guys open?

Our Albuquerque shop is open Monday–Friday, 8:30am to 5:30pm, while our Santa Fe location is by appointment only. However, we do understand that things do come up (we work in the same industry too) and should you find yourself in a pinch, we do offer after-hours assistance for a small additional fee.

What is your rental period?

Our rental period is a standard 3-day week. That means that for every 7 days of rental, we will charge you for the first 3 days you have it. For a 14-day rental, we will charge for 6 days and so on, until our equipment has been returned. However, we understand that many productions are on a budget and we are willing to work with you ensure that your budget and equipment needs are met to the best of our abilities.

Do you have any crew recommendations?

Of course! We have numerous contacts in a variety of industry disciplines. Give us a call; we’re more than happy to give you names and contact information.

Will I get my tax credit by working with you guys?

Yes! Our company is owned, operated, and located within New Mexico, so we are perfect candidates for you to get the most out of your tax rebate/credit.

What kind of insurance do I need?

You must provide your own insurance to cover the replacement value of the equipment rented for any loss and/or damage, and for liability in the case of a vehicle rental. Certificates of insurance must come directly from the insurance company and must name Serious Grippage and Light Co. as  “additionally insured” and “loss payee”. If renting a vehicle, insurance limits must be $1,000,000 minimum. Take a look on our forms page for a sample copy of our insurance requirements if you have any questions.

** NOTE**
We require insurance on ALL Fisher dolly rentals. No exceptions.

What happens if equipment is damaged while I'm renting it?

All of our equipment is inspected and tested before it leaves our shop on any rental. Therefore, we know that once it is in your position, it is in proper working order. We expect you to treat our equipment as though it were your own, so if anything is damaged while you have it, it is on you to pay for the D&L cost, or the cost of an entirely new piece of equipment.

But what about blown globes?

All of our lights leave the shop with a primary globe and a spare (1 spare for every 2 lights). Should the primary globe break (for whatever reason) feel free to use the spare. If the globe blows out due to natural age/wear-and-tear, then there is no charge on your part. Simply bring the spare globe back to us upon your equipment return and we will dispose of the globe for you. However, should the globe break for any other reason, it is on you and you will have to pay the replacement cost for a new globe. In the event of a broken globe, we also ask that you return the broken globe as well, so that we may dispose of it properly.

What forms of payment do you accept?

We accept cash, company and personal checks, credit cards (Master Card and Visa) and purchase orders (P.O.s) from approved accounts. If you have never rented from us before, your first rental will require C.O.D. or a partial payment accompanied by a refundable deposit.

We have also recently begun accepting American Express, but please note that we do charge an additional 3% fee for running their cards.

We also accept first born children.

Do you guys do student discounts?

We pride ourselves on working closely with the local film community and as such, we offer student discounts, as well as discounts for those competing in film challenges. All we need is a valid student ID or proof of entry in the film challenge.

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